ACHIEVEMENTS, ASPIRATIONS AND ATTITUDES: MEASURING THE PUBLIC SECTOR DIGITAL EXPERIENCE
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The pandemic may be fading to a memory, but for a public sector working hard to build back better, its effects continue to be felt. Digitalisation paved the way for a rapid and effective response, with innovative technologies enabling smarter ways of working and more efficient service delivery.
We have emerged into a world of uncertainty. Inflation remains stubbornly high amid energy problems and war in Europe, all of which are impacting efforts to reduce significant backlogs for organisations of all types and sizes.
The Government remains committed to its digital ambitions. As technologies such as Artificial Intelligence, Machine Learning and Robotic Process Automation are increasingly rolled out, many of the lessons learned are being applied.
However, experiences are far from uniform. To understand exactly what impact digitalisation is having, GovNews, in partnership with leading Digital Employee Experience Management experts Lakeside Software, have conducted a pan-public sector survey. The results of our research are presented here.
Free to the public sector, our report is packed with informative insights and statistics.
Achievements, Aspirations and Attitudes: Measuring The Public Sector Digital Experience takes an in-depth look at the white-hot topic of digital transformation with sections such as:
- Key statistics on awareness and understanding in digitalisation (page 4)
- A range of responses from both end users and technical staff (from page 20)
- Comprehensive conclusions and analysis (from page 34)