Fulfilling Your Digital Potential
in an Evolving World
EXPERT PANEL
SUMMARY
The updated Digital Strategy for Scotland sets out a vision to ensure that Scotland is recognised throughout the world as a truly digital nation. Yet the pandemic highlighted many significant shortcomings, especially organisation’s journey to smarter and modern working practices. If this national strategy is to be successful, especially Part 3 (Digital Government & Services), then the nature of public sector services, at both a national and local level, will need to change.
Join us at this GovNews forum, in partnership with Exchange Communications (one of Scotland’s leading Digital Delivery partners), as we explore Digitally Maturity and how to transform public services to be inclusive and designed around customer’s needs, rather than the existing traditional working structures of the organisations that provide them.
Douglas Shirlaw
Chief Digital Officer
COSLA
Martyn Wallace
Chief Digital Officer
Digital Office, Scottish Local Government
Stuart Laws
Defence Innovation - Assistant Head
Ministry of Defence
Tom Sime
CEO
Exchange Communications
Ann-Marie Gallacher
Chief Information Officer
NHS 24
Joy Bramfitt-Wanless
Head of Scotland’s Public Sector Digital Transformation Programmes
The Scottish Government
10th March 2022
COSLA Edinburgh
AGENDA
09:00
REGISTRATION & NETWORKING
09:30
PART ONE
Reimagine How Public Services Are Delivered
The Right Communication Medium For The Right Type of Service
All without the need to be tied to a physical location or specific hours
The Maturity of Digital Technologies & The Opportunities On Offer
11:00
BREAK & NETWORKING
11:30
PART TWO
Simplifying & Connecting Services To Improve Experiences
Transforming The Way Organisations Operate
Align processes centred on the user experience and implementing ‘digital thinking’ as well as digital technology across the public sector
Digital Leadership & Culture
Developing and sustaining the cultures and working practices required to be successful in the digital age and to enhance wellbeing
Resources Are Tight, But The Prize Is A Great One
Summary from all panellists
13:00
LUNCH & NETWORKING
15:00
FORUM CLOSE
REGISTER
HOW TO GET THERE
COSLA Conference Centre
Verity House,
19 Haymarket Yards, Edinburgh
EH12 5BH
