HUMAN-DIGITAL COLLABORATION:
A PUBLIC SECTOR MASTERCLASS

Tuesday 29th November 2022 
HMS Belfast

Patrick Shephard
Healthcare Director
SS&C Blue Prism

Panelists

Stuart Laws
Defence Innovation
Portfolio Assistant Head 
UK Ministry of Defence

Keith McDowell
RPA Manager 
(IMT Project Manager)
Norfolk County Council

Tom Kempster
Head of Innovation & RPA
Thames Valley Police

Summary

Over the past few years Public Sector organisations have felt the full force of major life events which have materially altered the way services are delivered and consumed. Events such as BREXIT and the COVID pandemic are amongst the biggest challenges the Public Sector has ever faced; the effects of which will take years to overcome and continue to be dealt with on a daily basis.
 
As a result, Public Sector organisations continue to face a perfect storm of challenges, including hybrid working, the pressure to modernise back-office operations, growing expectations and personalising of citizen facing services. Throw in the lowest unemployment levels in 50 years and a burgeoning skills gap, how do you overcome these challenges to deliver the level of service acceptable to the public?

In a recent U.K. Government report, almost half (48%) of all businesses are recruiting for roles that require hard data skills, but under half (46%) have faced difficulties recruiting for these roles over the past two years. The need for a digital workforce is clear to deliver the level of service and experience in public sector.
 
Furthermore, Gartner predicts that by 2023, most governments without a total experience (TX) strategy will fail to successfully transform government services. TX offer governments a way to improve talent management strategies and develop stronger digital skill sets across their organisations, while improving service delivery to citizens. McKinsey research also predicts 8.6 million public sector employees across the EU and U.K. will lack at least one of six main digital skills by 2023.

Agenda

9:45
Registration, Refreshments & Networking

10:15
Mark Lockett
Public Sector Director 
SS&C Blue Prism

Location

HMS Belfast 
The Queen's Walk London, SE1 2JH 

Mark Lockett
Public Sector Director 
SS&C Blue Prism

Harnessing digital skills and digital opportunities plays a crucial part in achieving a smarter working culture that benefits employees, users and customers alike. Placing your Automation strategy at the heart of your transformation strategy is key to delivering a level of service never seen before.

Join our exclusive Public Sector event and hear first-hand how Public Sector organisations up and down the country are delivering a level of service required to tackle the storm head-on. 

Tim Pitts
Senior Partner Local & Regional Government at Agilisys

*Agenda subject to change

Amanda Sparkes
Divisional Director of Operations and Nursing at Royal Free London

10:30
Amanda Sparkes
Divisional Director of Operations and Nursing
Royal Free London NHS Foundation Trust

Accelerating Innovation
The Royal Free have been driving innovation through health and care for the last two years at pace and scale. How was this done? What were the barriers? Can this approach be replicated?

Tony McCandless
UK, Ireland & Benelux Managing Director 
SS&C BluePrism

Gary Malley
ICT Service Manager: Applications HR, OD & Transformation - Thurrock Council

 Chair's Opening Address

11:00
Keith McDowell
RPA Manager
(IMT Project Manager)
Norfolk County Council

Finding the agility to succeed when you face the daily pressures of delivery and time management
Join this unique session and take a whistle-stop tour on how Intelligent Automation can empower your teams to tackle these unique “once in a lifetime” pressures we are facing. Discover, how using digital workers in your partnerships, departments and your processes can give you the agility to maneuver at lightning-speed and deliver resilience never seen before.

During this session we will aim to cover:
What is Intelligent Automation? And why so many organizations are clamoring to become early-adopters

How Norfolk County Council introduce digital workers within its directorates

Highlight automations in development at Norfolk, sharing their benefits to service delivery and ultimately the community

You will benefit from key learnings; and what best practice advice we can impart to bring automation into your organisation

11:30
Comfort Break, Refreshments and Networking

11:45
Tom Kempster
Head of Innovation & RPA 
Thames Valley Police

Fireside Chat: How Process Automation is
Transforming Police Services
Join this exclusive fireside chat and learn first-hand how Thames Valley Police have adopted IA (Intelligent Automation) across their teams and reaped the benefits of digital workers. Specifically addressing how digital workers are assisting the Police in scaling delivery to meet & exceed public demand and expectation. A true discussion on how technology is changing and increasing service level delivery to the public.

12:15
Tim Pitts
Senior Partner Local & 
Regional Government 
Agilisys

Mega Leaps – It’s Time for Public Sector Leaders to Learn from their Private Sector Cousins on how to Make the Most out of a ‘Whole-System’ Approach
Join this exclusive session and hear from a unique 3rd party perspective on what is needed for Public Sector organisations. For local authorities to truly become digital enablers, there is a clear need to pivot business models and rethink service delivery, akin to how Airbnb, Uber and Netflix have. It’s no coincidence that businesses doing well in the private sector are underpinned by digitisation. While local authorities are very different from the private sector, there is no reason we can’t use the thinking, approach, and technology to better citizen experiences.

12:45
Lunch and Networking

13:30
Stuart Laws
Defence Innovation -
Portfolio Assistant Head 
UK Ministry of Defence

H-D collaboration within Defence
This session will look back at Defence Automation and the drive for Human-Digital Collaboration in a Defence context. We’ll explore some of the successes and lessons from projects and experiences that didn’t meet expectations

14:00
Gary Malley
ICT Service Manager:
Applications HR, 
OD & Transformation -
Thurrock Council

Automation taking over? Digital Workers replacing humans? Reality check! Removing monotonous tasks has created the opportunity to grow talent!
At Thurrock Council, Gary has spent a year implementing and successfully using intelligent automation. Has this meant job losses? No! He and his team are thriving, time-saving ideas keep coming and his team are taking on an apprentice to help them! 

Find out how Gary planned for this, the process of gauging requirements, getting leadership support, and creating a new apprenticeship pathway. This approach could be followed across public sector, offering a cutting-edge apprenticeship which will develop into a robust, 21st century career.

14:25
Tony McCandless
UK, Ireland & Benelux 
Managing Director 
SS&C BluePrism

The Paradigm Shift - How Intelligent Automation is Driving Transformation
More and more organizations are realizing that Intelligent Automation is a key enabler of business transformation and accelerating IA across the enterprise is the single most valuable strategy to execute. Not only does Intelligent Automation (IA) amplify the benefits of automation but it supercharges transformation like never before; resulting in unifying the workforce through process automation, scaling enterprise-wide across depts; which results in transforming customer journeys ultimately leading to a more agile and data-driven organization.Just imagine, if 50% of the work you do today was automated, what would you be free to help drive?

Panelist Debate with audience Q&A

15:30
Drinks and Networking

14:50
Tony McCandless
UK, Ireland & Benelux 
Managing Director 
SS&C BluePrism