PUBLIC SERVICES 2.0: 
RETHINKING BUSINESS TRANSFORMATION

REGISTERSUMMARY

Public services are under unprecedented pressure: deliver more with fewer resources, redesign frontline services, protect critical infrastructure, and embrace new opportunities for transformation.

Local government and the NHS face these challenges every day. They are already working side by side through Integrated Care Systems, place-based partnerships, and shared service models... yet rarely do they come together to explore how data, AI, cyber resilience, and quantum innovation can unlock new ways of working.

Harnessing Data | AI | Cyber | Quantum to Enable Innovation & Deliver Better Outcomes

OUR PANEL

SUMMARY

REGISTER

OUR PANEL

Vivienne Neale
AI Transformation Lead at Doncaster Council

Malcolm Lowe
Chief Information Officer at Transport for Greater Manchester

Leo Wall
Performance & Insight Lead at Manchester City Council

Kieran Smith
Head of Digital Transformation at Greater Manchester Combined Authority

Catherine Pantry
Head of Service at Barnsley Council

Dave Robinson
Service Director Customer, Information & Digital Services at Barnsley Council

James Davies
Head of Digital Productivity at Royal Free London NHS Foundation Trust

Simon Courtney Green
Head of Service at Wolverhampton City Council

Rebecca Gordon
Head of Online Customer Experience at Westminster City Council

David Ogden
Director of engagement at Socitm

Steven Baker
Head of Active Leeds at Leeds city Council

Jacquie Finlay
Transformation Lead - Children's Services at Sefton Metropolitan Borough Council

DeeDee Wallace
Health & Care Innovation Team Leader at Oxfordshire County Council

OUR HOSTS

AGENDA

Max Jones
Non-Executive Director at University Hospitals of Derby and Burton NHS FT

James Gee
Head of Category Digital & IT at NHS Shared Business Services

Helen Mather
Deputy Director of Integration and Transformation at NHS Leicester Leicestershire and Rutland ICB

Lynne Davidson
Service Manager - Digital Innovation at Westmorland and Furness Council

Amanda Risino
Director of corporate affairs and performance at Health Innovation West Midlands

Rawdon Smith
ICT Process Lead (Operations) at Staffordshire County Council

Tuesday 4th November 2025  |  09:00 to 17:00
Cloud23 Bar, Deansgate Hotel,
303 Deansgate, Manchester M3 4LQ

Public Services 2.0 brings council and healthcare leaders into one room for a new kind of conversation. This isn’t about technology for its own sake, it’s about how innovation can drive organisation-wide transformation, reshaping services, unlocking efficiencies, and creating better outcomes for citizens and patients alike.

Through facilitated roundtables and collaborative workshops, delegates will co-design real Proofs of Concept and Minimum Viable Products, prioritise the most impactful ideas, and leave with tangible actions to accelerate innovation & transformation in their own organisations.

Sophie Cook
Host at GovNews

Graeme Smith
Chief Technology Officer at Celerity

Host 3
IBM TBC

Cross-sector collaboration

Work with NHS and local government peers on shared challenges.

WHY ATTEND?

Leadership focus

Understand why transformation must be driven by senior service leaders.

Clear roadmaps

Gain clarity on quantum readiness and priorities to 2029 and beyond. 

Security first 

Explore data security maturity and balancing AI potential with resilience.

Move beyond Copilot

See how AI transforms services and outcomes, not just productivity.

Hands-on innovation

Co-design practical PoCs and MVPs in AI, data, cyber and quantum.

AGENDA

Join us for this exciting Innovation Incubation Day - bringing council and healthcare leaders into one room for a new kind of conversation on harnessing data, AI, cyber and quantum.

This intimate event will give digital leaders and visionaries the chance to outline real challenges, discuss solutions, pitch ideas, and gain insight. 

With a mix of discussions, shared learning, collaborative workshops, and lots more - this day is a great opportunity for transformation and growth.

Interested in hearing more? Register your interest and a member of our team will be in touch to discuss your involvement further!

REGISTER

YOUR INTEREST

09:00 – 09:30

Arrival & Networking Breakfast

Registration, refreshments and networking across local government and NHS leaders.

09:30 – 10:00

Welcome & Context: Public Services at a Transformation Crossroads 

  • Welcome from GovNews, IBM & Celerity

  • Delegate Introductions

  • Scene-setting: Why the future of business transformation in public services depends on data, AI, cyber resilience, and quantum readiness.

  • Introduction to the 3 golden messages:
  1. Transformation is more than just productivity tools like Copilot.

  2. Innovation must be led by service leaders, & not just confided to ICT teams.

  3. PoCs and MVPs are the fastest route to meaningful change.

10:00 – 10:15

Introduction to IBM Client Engineering

10:15 - 11:15

Roundtable A - Explore the current state of Public Services to identify strengths, weaknesses, and areas for improvement around data, AI, Cyber and Quantum.

  • Shared Challenges in Public Services: facilitated dialogue across councils and NHS bodies

  • How are current financial, workforce, and service pressures shaping your transformation priorities?

  • Where do Data, AI, Cyber, and Quantum already feature in your strategies?

  • What barriers hold back organisation-wide adoption?

  • Outcomes: shared understanding of pressures and opportunities across both sectors

11:15 – 11:30

Morning Break

11:30 - 12:30

Breakout Session 1: Initiative Exploration & Prioritisation: 
Applying AI for Impact

  • Structure, format and group allocation

  • Design thinking approaches — tackling real-world challenges and service problems

  • Pathways to adoption — Proof of Concepts / MVPs that could realistically deliver impact in 3–6–12 months

  • Who beyond ICT needs to lead this? — e.g. service owners, frontline leaders, operations

  • Outputs captured on facilitated templates — ensuring actionable priorities and next steps

12:30 – 13:00

Roundtable B: AI for Impact – From Concepts to Real Change

  • Ideas surfaced from breakout discussions — sharing the most compelling cross-sector concepts

  • Debate on Proof of Concepts / MVPs — which could transform services in the next 3–12 months

  • Collective voting on priorities — identifying where AI can realistically deliver impact now

  • Discussion on capabilities — how current resources can accelerate adoption and delivery

13:00 – 14:00

Networking Lunch

14:00 – 15:00

Breakout Session 2: Harnessing Data, Cyber & Quantum for Innovation at Speed

  • Structure, format and group allocation

  • Exploring opportunities across data, cyber and quantum — identifying risks, benefits and transformation potential

  • Balancing innovation with security — how to innovate at speed while safeguarding trust, resilience and compliance

  • Pathways to adoption — Proof of Concepts / MVPs that could realistically deliver impact in 3–6–12 months

  • Who beyond ICT needs to lead this? — e.g. business owners, risk officers, security, service leaders

  • Outputs captured on facilitated templates — ensuring actionable priorities and next steps

15:00 - 15:30

Roundtable C: Data, Cyber & Quantum – Securing Innovation at Speed

  • Ideas surfaced from breakout discussions — highlighting the strongest opportunities across data, cyber and quantum

  • Balancing speed with security — exploring how innovation can be accelerated without compromising trust or resilience

  • Collective voting on priorities — identifying the most achievable and impactful near-term use cases

  • Discussion on capabilities and collaboration — leveraging existing strengths and cross-sector partnerships to unlock impact

15:30 - 16:00

Fail-Fast Adoption: From Ideas to Action - How to build agility and resilience into adoption

  • How to build agility and resilience into adoption.

  • What do organisations need to have in place to ensure this is done securely?

  • Outcome: a shortlist of the most promising cross-sector transformation initiatives.

  • Practical actions that delegates will take forward in their own organisations.

  • What support is needed to progress PoCs?

  • How can councils and NHS leaders continue to collaborate?

16:00 – 17:00

Closing Reflections With Coffee & Cakes

  • Recap of the three golden messages and day's reflections from IBM & Celerity: “Where next for public services transformation?”

  • Final networking before departure

Chris Warren
Director of Resources at Rossendale Borough Council

Kelly Harris
Senior Category Manager at NHS Shared Business Services

Alastair Blunkett
Assistant Director - Environment and Enforcement at Nuneaton and Bedworth Borough Council

Mezba Uddin
Cloud & Infrastructure Engineer at East Lancashire Teaching Hospital

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